Natalie Teakle
Published Apr 22, 2026
Remote Care With the HearCare MED-EL App
Are long trips to the clinic for a simple fitting adjustment a hassle? Have you ever lost or damaged your cochlear implant audio processor and had to deal with hearing downtime? Do you wish there were a simple way for you to check whether your implant and audio processor are working properly from the comfort of your own home? Enter the HearCare MED-EL app.
With the HearCare MED-EL app, hearing care is closer than ever before. If you are a SONNET 3, SONNET 3 EAS, SONNET 2, SONNET 2 EAS, or RONDO 3 user, this app is here for you.
Remote Care and Fitting
Accessing updated programming from your clinician without the need to book an appointment and travel to the clinic means you can hear your best sooner. Hearing your best can lead to easier everyday communication, faster rehabilitation progress, and improved hearing in noisy social settings.
And there’s no need to take time off work or travel for another appointment.
“I received a new configuration on the HearCare MED-EL app and it has never been easier. It took just a couple of minutes to download the app, log in, and find the alert that I had a new configuration for my processor. The fact that I didn't have to drive to my clinic, find parking, and wait in a waiting room saved me so much time in my day. I got to download the new configuration in the comfort of my own home. Using Remote Care was so beneficial for me and was a convenient way to get new programming without the hassle of an extra visit to the clinic.”
Lyra, HearCare User
Configuration Backup
This app also minimizes hearing downtime, which is essential for communication and participation in everyday life. Replacements and loans are inevitable—especially with children. But with HearCare MED-EL, you can easily install your last processor configuration to a replacement or loaner device and get back to hearing faster.
System Checks
With the live microphone check, you can see at a glance whether your microphones are working properly—or whether it might be time to switch out your microphone covers. This feature lets you check whether your implant and audio processor are working correctly without visiting your clinician. Easy-to-understand messages, along with color-coded symbols, let you know whether your device is working properly—or what to do if there is an issue.
Clinic Management
Your audiologist can send you new configurations and notifications when they would like you to perform a system check or create a configuration backup. All you need to do beforehand is accept their clinic request with the press of a button. And you can easily remove clinics if you switch to a new one.
Guardian Roles
If you are a caregiver, you can perform system checks regularly to ensure the processors of your child or other person you care for are working correctly. This is especially helpful with very young children who may not yet be able to tell you when there is an issue with their hearing. This gives you peace of mind that your child is hearing well.
References
Natalie Teakle
Natalie Teakle is a Speech and Language Therapist and a Rehabilitation Manager at MED-EL. She provides training and mentoring support globally for professionals working in the field of hearing loss and hearing implants.
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© MED-EL Medical Electronics. All rights reserved. The content on this website is for general informational purposes only and should not be taken as medical advice. Contact your doctor or hearing specialist to learn what type of hearing solution suits your specific needs. Not all products, features, or indications are approved in all countries.
Emre ŞENER
April 22, 2026
Hello, My name is Emre Şener. I am a cochlear implant user. It has been a long time since I have been able to use my device, and I truly miss hearing. This situation has deeply affected my daily life and communication. Hearing is not just important for me — it is essential. I must honestly express that I feel extremely upset and disappointed. I had trusted your company, but this experience has left me feeling unheard and frustrated. I kindly ask for your urgent support and understanding in resolving this issue as soon as possible. I don’t just want a solution — I need to hear again. I sincerely hope you will take my situation seriously and provide a prompt response. Sincerely, Emre Şener
MED-EL
April 23, 2026
Hi Emre, thanks a lot for reaching out. We have forwarded your message to the local MED-EL team in Turkey and they will get in contact with you as soon as possible for further assistance. Kind regards
Patricia Duke
April 22, 2026
My hearing is very poor. I don't hear phone messages. I am not able to join in small group conversations. My cochlear implant is Rondo 3 in my left ear. I have a waterproof PHONAK hearing aid in my right ear. What might i do to hear better? I live north of Toronto in Richmond Hill, Ontario, Canada.
MED-EL
April 23, 2026
Hi Patricia, thanks a lot for your comment. We have forwarded your request to your local MED-EL team in Canada and they will get in touch with you directly for further assistance. In the meantime, feel free to check out our rehab section for useful tips and tricks on how to improve your hearing with a CI: https://blog.medel.com/category/tips-tricks/tips-tricks-for-adults/ Kind regards
Carol Helmer
April 23, 2026
I am in Canada , the app does not appear to be available in Canada, is this correct ?
MED-EL
May 05, 2026
Hi there, thank you for your comment. We would recommend getting in touch with your local MED-EL team regarding availability information as they will have the most up-to-date information for your country: https://www.medel.com/contact-med-el Kind Regards
Carol Helmer
April 23, 2026
I have the Hear Care app downloaded but do not see a way to make a service request for remote care. Is this a communication tool between my audiologist and I, or can I receive remote help directly from Med El ?
MED-EL
April 24, 2026
Hi Carol, thanks a lot for reaching out. For any questions regarding remote care, we recommend getting in touch with your clinician directly. Kind regards
Carmen Zamudio
April 24, 2026
Información de dirección y teléfono de Medel en Bogotá Colombia Para sacar una cita Celular 3214377997 Carmen Zamudio
MED-EL
April 27, 2026
Hi Carmen, thank you for contacting us. We suggest contacting the local MED-EL team in Central and South America, they handle all requests and will be able to assist you with yours. You can contact them via this form: https://www.medel.com/latam/contact-med-el. Kind Regards, Giulia
Doraci Lima
April 26, 2026
Gostaria de saber a troca de novo processador. Eu uso os dois IC da sonnet 2 um do ano de 02/2021 e outro 10/2024.
MED-EL
April 27, 2026
Hi there, thanks for contacting us. For any information about upgrades or new product purchases, we suggest reaching out to your local MED-EL team directly, as they can assist you personally and have all the latest information. You can contact them via this form: https://www.medel.com/pt-br/contact-med-el Kind Regards, Giulia
Natalie Teakle
Natalie Teakle is a Speech and Language Therapist and a Rehabilitation Manager at MED-EL. She provides training and mentoring support globally for professionals working in the field of hearing loss and hearing implants.
Natalie Teakle
Natalie Teakle is a Speech and Language Therapist and a Rehabilitation Manager at MED-EL. She provides training and mentoring support globally for professionals working in the field of hearing loss and hearing implants.
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